Terms & Conditions
Last Updated: October 2, 2026
Welcome to Loom & Harbor. These Terms & Conditions explain the rules that apply when you access or use loomandharbor.com, browse our home decor collections, create an account, place an order, or use other services and content available through our website.
By accessing or using Loom & Harbor, you acknowledge that you have read and agree to these Terms & Conditions. If you do not agree with these terms, please discontinue use of our website.
1. General Use of the Website
By using Loom & Harbor, you represent that you are at least 18 years old or are accessing the website under the supervision of a parent or legal guardian.
You agree to use our website only for lawful purposes and in a manner consistent with these Terms & Conditions. You may not use the website in a way that violates applicable laws, interferes with the operation or security of the website, or negatively affects other customers or our business operations.
Loom & Harbor reserves the right to refuse service, restrict website access, suspend or terminate accounts, or cancel orders when we reasonably believe that activity violates applicable laws, these terms, or creates a risk to our customers, website, or business operations.
2. Product Information and Availability
We make reasonable efforts to provide useful and accurate information about the home decor products offered through Loom & Harbor, including product descriptions, images, dimensions, materials, colors, pricing, and availability.
However, information displayed on a website may occasionally contain errors, omissions, or outdated information. We do not guarantee that every product detail will always be completely accurate, complete, or current.
Actual product colors may vary depending on your monitor, phone, tablet, browser, display settings, and other device characteristics. Natural materials and finished products may also have minor variations in color, texture, grain, or appearance.
Loom & Harbor reserves the right to:
- Change product prices without prior notice
- Update or discontinue products
- Limit the quantity of products available for purchase
- Correct pricing, description, image, or listing errors
- Update product availability information
- Cancel orders affected by material listing or pricing errors
3. Orders and Payment
When placing an order with Loom & Harbor, you agree to provide information that is accurate, complete, and current. This may include your name, billing information, shipping address, email address, telephone number, and other information required to process your purchase.
Submitting an order does not necessarily mean that the order has been finally accepted. Orders may be reviewed or verified before they are processed for shipment.
Payments are handled through third-party payment processing services. Loom & Harbor does not intentionally store complete payment card information on its website servers.
We reserve the right to refuse, limit, or cancel an order when there are reasonable concerns regarding fraud, unauthorized payment activity, inaccurate information, pricing errors, product availability, or violations of our policies.
4. Shipping and Delivery
Shipping and delivery estimates displayed on Loom & Harbor are provided as estimates rather than guaranteed delivery dates. Actual delivery times may vary depending on carrier schedules, destination, weather, inventory availability, transportation conditions, customs processing, and other circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate shipping address when placing an order. If an order cannot be delivered because the shipping information provided by the customer is incorrect or incomplete, additional shipping arrangements or costs may apply where permitted.
Loom & Harbor is not responsible for delays caused by third-party carriers, customs authorities, severe weather, transportation disruptions, or other circumstances beyond our reasonable control.
5. Returns, Exchanges, and Refunds
Returns, exchanges, and refunds are handled according to the applicable Return Policy published on the Loom & Harbor website.
Before returning a product, customers should review the applicable return requirements, including eligibility conditions, return timeframes, product condition requirements, and any other instructions provided in our Return Policy.
Returned products may need to be in their original condition and meet applicable requirements before a return, exchange, or refund can be approved.
Loom & Harbor reserves the right to decline a return or refund request when the applicable requirements have not been satisfied.
6. Intellectual Property
Unless otherwise stated, content available on loomandharbor.com is owned by Loom & Harbor or its applicable content suppliers and is protected by applicable intellectual property laws.
This may include website text, product descriptions, photographs, product images, graphics, logos, trademarks, icons, videos, page designs, layouts, and other website materials.
You may view and use website content for your personal, non-commercial shopping purposes. You may not reproduce, copy, modify, distribute, publish, transmit, display, sell, license, or commercially exploit website content without prior written permission from Loom & Harbor or the applicable rights holder.
7. User Conduct
When using our website, you agree not to:
- Use the website for unlawful, fraudulent, or unauthorized purposes
- Attempt to gain unauthorized access to website systems, accounts, or restricted areas
- Introduce viruses, malware, malicious scripts, or other harmful code
- Interfere with the operation, performance, or security of the website
- Provide false, misleading, or fraudulent information
- Attempt to impersonate another individual or entity
- Use automated tools to scrape, copy, or systematically collect website data without authorization
- Use website content or information in a manner that infringes the rights of Loom & Harbor or third parties
We may take reasonable action to protect our website, customers, systems, and business operations from prohibited or harmful activity.
8. Third-Party Websites and Services
Loom & Harbor may provide links to websites, applications, payment services, shipping services, or other resources operated by third parties.
Third-party websites and services are not controlled by Loom & Harbor. We are not responsible for the content, availability, security, privacy practices, terms, or policies of external websites or services.
If you choose to access a third-party website or service through a link on our website, you do so at your own discretion. We recommend reviewing the applicable third party's terms and privacy policy before providing personal information or using its services.
9. Disclaimer of Warranties
To the extent permitted by applicable law, the Loom & Harbor website, its content, products, and services are provided on an “as is” and “as available” basis.
We do not guarantee that the website will always operate without interruption, errors, delays, or technical problems. We also do not represent that the website will always be completely free from viruses, malicious components, or other potentially harmful elements.
While we make reasonable efforts to maintain the accuracy and availability of our website, temporary interruptions or inaccuracies may occur.
10. Limitation of Liability
To the maximum extent permitted by applicable law, Loom & Harbor and its applicable service providers shall not be responsible for indirect, incidental, consequential, special, exemplary, or punitive damages arising from or related to your use of the website, products, services, or inability to access or use the website.
To the extent permitted by applicable law, our total liability arising from a claim related to a purchased product shall not exceed the amount actually paid for the product giving rise to that claim.
Nothing in these Terms & Conditions is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.
11. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless Loom & Harbor, its affiliates, employees, contractors, and service providers from claims, liabilities, damages, losses, costs, and reasonable expenses arising from your violation of these Terms & Conditions, misuse of