Return & Refund Policy
At Loom & Harbor, we want you to feel confident every time you shop with us. This Return & Refund Policy explains our requirements for returns, exchanges, refunds, cancellations, and shipping-related concerns in a clear and straightforward way.
Return Eligibility
We accept eligible returns within 30 days of the delivery date.
To qualify for a return, products must meet all of the following requirements:
- Unused, unworn, and unwashed
- Returned in their original condition
- All tags and original packaging must be included
- No visible signs of damage, odors, stains, or misuse
Items that do not meet these conditions may not qualify for a refund or exchange.
Items Not Eligible For Return
Certain products are not eligible for return because of hygiene, safety, or clearance restrictions.
- Worn or opened socks and undergarments
- Final sale or clearance products
- Gift cards
- Customized or personalized items
Refund Timeline
Once your returned item has been received and inspected, our team will notify you regarding the approval status of your refund request.
Refunds are issued back to the original payment method.
Depending on your bank or financial institution, additional processing time may be required before the refund appears in your account.
Missing Or Delayed Refunds
If your refund has not appeared after the expected processing timeframe, we recommend taking the following steps:
- Check your bank account again.
- Contact your credit card provider.
- Confirm whether the transaction is still pending with your bank or financial institution.
If you have completed these steps and still need assistance, please contact our customer support team directly.
Exchange Policy
Exchanges are available for items that arrive defective, damaged, or incorrect.
If you would like a different size, color, or style, we recommend placing a new order and submitting the original item for return separately.
Damaged Or Incorrect Orders
Please inspect your package carefully after delivery.
If you receive an incorrect, damaged, or defective item, please contact us within 48 hours of delivery.
When contacting our support team, please include clear photographs showing both the item and its packaging. This helps us review the issue and determine the most appropriate resolution.
Once the issue has been verified, Loom & Harbor will work with you to provide a suitable replacement, store credit, or refund where applicable.
Return Shipping Information
Customers are responsible for return shipping costs unless the product received was defective, damaged, or shipped incorrectly.
We strongly recommend using a shipping method that includes tracking when returning an item. Loom & Harbor cannot guarantee receipt of returned packages without tracking confirmation.
Original shipping charges are generally non-refundable unless otherwise required by applicable law.
How To Request A Return
Before returning any item, please contact our customer support team to request return authorization.
Please include your order number and a brief explanation of your return request.
Returns sent without prior authorization may not be accepted or processed.
Order Cancellation Policy
Orders are processed promptly to support efficient fulfillment and shipping. Because of this, cancellation or modification requests may not always be possible once an order has been submitted.
If you need to change or cancel your order, please contact us as soon as possible after checkout. We will make reasonable efforts to accommodate your request when the order has not yet entered fulfillment or shipment.
Business Contact Information
Loom & Harbor
Hartford, CT 06106
United States
9:00 AM – 5:00 PM (EST)
Here to Make Returns Simple
Our goal is to provide every customer with a reliable and hassle-free shopping experience. If you have questions about returns, refunds, exchanges, damaged items, or an order issue, our support team is here to help.
Contact Customer Support