Privacy Policy & Cookie Notice

At Loom & Harbor, we respect your privacy and take the protection of your personal information seriously. This Privacy Policy & Cookie Notice explains how we collect, use, store, and protect information when you visit loomandharbor.com, create an account, browse our home decor collections, place an order, or communicate with our customer service team.

Our goal is to provide a comfortable and reliable online shopping experience while handling customer information responsibly. By accessing or using our website, you acknowledge the practices described in this policy.

1. Information We Collect

Depending on how you interact with Loom & Harbor, we may collect several types of information necessary to operate our online store and provide our services.

Personal Information

This may include your name, billing address, shipping address, email address, telephone number, and other contact information you provide when creating an account, placing an order, or contacting us.

Order and Transaction Information

When you purchase products from Loom & Harbor, we may collect information related to your order, including the products purchased, order history, shipping preferences, billing details, and transaction-related information.

Technical and Device Information

When you browse our website, certain technical information may be collected automatically. This can include your IP address, browser type, device type, operating system, approximate website activity, referring pages, and other technical information associated with your visit.

Account Information

If you create a Loom & Harbor account, we may maintain information associated with your account, such as login credentials, saved preferences, account settings, order history, and other information you choose to store within your account.

Marketing Preferences

If you subscribe to our emails or other promotional communications, we may keep information about your subscription status and communication preferences so that we can manage the messages you receive from us.

We aim to collect information that is reasonably necessary to process purchases, provide customer support, improve our website, communicate with customers, and maintain the security and reliability of our online store.

2. How We Collect Information

Information may be collected when you interact with Loom & Harbor in different ways, including:

When you place an order through our website
When you create or update a customer account
When you contact our customer service team
When you subscribe to newsletters or promotional communications
When you submit information through forms on our website
When you browse our website through cookies and similar technologies
When you interact with website features, analytics tools, or other digital services we use to operate the store

3. How We Use Your Information

Loom & Harbor may use collected information for purposes that support our relationship with customers and the operation of our website, including:

Processing and fulfilling orders
Arranging shipping and delivery of purchased products
Providing customer service and responding to questions
Managing returns, refunds, exchanges, and other order-related requests
Sending order confirmations, shipping updates, and other transactional communications
Maintaining customer accounts and preferences
Improving website functionality, navigation, and the shopping experience
Understanding how visitors use our website and identifying opportunities for improvement
Sending promotional communications when you have chosen to receive them
Helping detect and prevent fraudulent, unauthorized, or potentially harmful activity
Maintaining website, payment, and account security
Meeting applicable legal, regulatory, and business obligations

We do not sell your personal information to third parties.

4. Payment Security

Payments made through Loom & Harbor are processed using third-party payment services and payment providers. Payment providers may collect and process payment information according to their own privacy and security practices.

Loom & Harbor does not intentionally store complete payment card numbers on our website servers. Payment information is handled through the applicable payment processing infrastructure rather than being retained as full card details within our standard customer account records.

We also use appropriate technical and organizational measures intended to help protect information transmitted through our website, including encryption technologies such as SSL/TLS where applicable.

5. Cookies and Tracking Technologies

Loom & Harbor uses cookies and similar technologies to help the website function properly and provide a smoother shopping experience. These technologies may store or recognize information about your browser or device when you visit our website.

Depending on their purpose, cookies may help us:

Remember items placed in your shopping cart
Maintain customer sessions and account-related functionality
Remember selected preferences
Support website navigation and functionality
Understand website traffic and visitor activity
Measure the performance of certain website features
Support relevant marketing and advertising activities

You can usually manage or disable cookies through the settings of your web browser. Please be aware that disabling certain cookies may affect shopping cart functionality, account features, checkout processes, or other parts of the Loom & Harbor website.

6. Third-Party Services

Operating an online home decor store may require us to work with trusted service providers. Depending on the services used by Loom & Harbor, selected third parties may process information on our behalf or receive information necessary to provide their services.

These service providers may include organizations involved in:

Payment processing
Order fulfillment and shipping
Website hosting and infrastructure
Website analytics
Email and customer communications
Fraud detection and security
Marketing and advertising services

We seek to provide third-party providers only with information that is reasonably necessary for them to perform their contracted or intended services. Their handling of information may also be governed by their own privacy policies and terms.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy. The length of time information is retained may depend on the nature of the information, the reason it was collected, our ongoing business needs, legal or regulatory requirements, accounting and recordkeeping obligations, dispute resolution, and fraud prevention.

When personal information is no longer reasonably required for these purposes, it may be deleted, anonymized, or otherwise handled in accordance with applicable requirements.

8. Your Privacy Rights

Depending on where you live and the privacy laws that apply to you, you may have certain rights regarding your personal information.

These rights may include the ability to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of certain personal information
Opt out of promotional or marketing communications
Request restrictions on certain types of data processing where applicable

Privacy rights can vary based on jurisdiction and applicable law. If you would like to submit a privacy-related request or ask a question about information associated with your account or orders, please contact us using the information provided in the Contact Information section below.

9. Marketing Communications

If you choose to subscribe to Loom & Harbor marketing communications, you may receive emails about new products, home decor collections, seasonal updates, promotions, or other information related to our store.

You can unsubscribe from promotional emails at any time by using the unsubscribe option included in the applicable email. Unsubscribing from marketing communications does not necessarily stop transactional messages that are required to complete or manage an order, such as order confirmations, shipping notifications, or important account communications.

10. Children's Privacy

Loom & Harbor does not knowingly seek to collect personal information from children under the age of 13. Our website and online purchasing services are intended for adults and individuals who are legally permitted to make purchases online.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the situation and take appropriate steps where required.

11. Information Security

We take reasonable measures designed to protect personal information from unauthorized access, alteration, disclosure, misuse, or loss. These measures may include access controls, secure website technologies, encrypted transmission where applicable, and security practices associated with our website infrastructure and service providers.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. For this reason, while we work to protect your information, we cannot guarantee absolute security of information transmitted to or stored by our website.

12. Changes to This Privacy Policy

Loom & Harbor may update this Privacy Policy & Cookie Notice from time to time to reflect changes to our business practices, website functionality, services, technology, or applicable legal requirements.

When changes are made, the updated version will be published on this page. We encourage visitors and customers to review this page periodically so they can remain informed about how information is handled.

13. Contact Information

If you have questions about this Privacy Policy, cookies, your personal information, an account, or how information is handled in connection with an order, please contact Loom & Harbor using the details below.

Business Name: Anthony Flores
Website: Loom & Harbor
Address: 17 Ledger St, Hartford, CT 06106, United States
Email: support@loomandharbor.com
Phone: +1 (860) 524-7931
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

14. Privacy Questions and Requests

For privacy questions or requests concerning personal information associated with Loom & Harbor, please contact us by email or phone during our regular business hours. When contacting us about a specific customer account or order, we may need sufficient information to verify the request and protect customer information from unauthorized disclosure.

We aim to review privacy-related inquiries and respond within a reasonable period based on the nature of the request and any applicable legal requirements.