Shipping Policy

Shipping Providers

We work with trusted shipping partners and regional delivery carriers to help provide reliable transportation and shipment tracking. Depending on the destination and availability, your order may be fulfilled through an appropriate carrier selected for the shipment.

Carrier selection may vary based on the destination, package requirements, and logistics conditions at the time your order is shipped.

Order Processing Time

Orders are processed after payment has been successfully verified. Order processing takes place during regular business days, Monday through Friday, excluding applicable holidays.

Orders submitted before 2:00 PM EST (GMT-05:00) are generally processed on the same business day. Orders placed after this daily cutoff will typically be processed on the following business day.

Processing time refers to the time required to prepare your order for shipment. It does not include the carrier transit time required to deliver the package to its destination.

Observed Holidays

Our fulfillment operations are closed on major U.S. holidays. Orders placed around these dates may require additional processing time.

• New Year's Day
• Presidents' Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day

Shipping Methods & Delivery Estimates

Delivery times can vary depending on the destination, carrier availability, seasonal order volume, weather, and other external logistics conditions.

Once your order has shipped, we will send a shipping confirmation email containing available tracking information to the email address provided during checkout.

If you do not see the shipping confirmation in your inbox, please check your spam, junk, or promotions folder.

Shipping Limitations

At this time, Loom & Harbor is unable to ship orders to the following locations:

• Alaska
• Hawaii
• Puerto Rico
• Guam
• U.S. Virgin Islands
• APO/FPO military addresses
• Certain international regions outside the continental United States

Shipping availability may also depend on the destination and carrier service available for a particular order.

Order Tracking Information

Customers will receive an order confirmation email after an order has been successfully placed.

Tracking information is typically provided within 1–3 business days after shipment processing.

After a shipping label is created, it may take several business days for the carrier to scan the package and display tracking activity in its system. For this reason, tracking information may not appear immediately.

If your package has not arrived within the estimated delivery timeframe, please contact our customer support team so we can assist you with the order status.

Incorrect Shipping Address

Customers are responsible for providing accurate and complete shipping information during checkout.

To help avoid delivery problems, please carefully review your name, street address, apartment or unit number, city, state, ZIP code, and other required delivery information before completing your purchase.

• Incorrect or incomplete addresses may result in shipping delays or delivery failure.
• Orders returned because of an incorrect or incomplete address may require additional re-shipping fees.
• Packages redirected or modified after leaving our warehouse may be outside our responsibility.
• Undeliverable packages returned by the carrier may be handled or disposed of by third-party logistics facilities.

Our Commitment

Loom & Harbor is committed to providing a smooth and dependable delivery experience for every customer. We understand that receiving your order is an important part of the shopping experience, and we work to keep shipping information clear and accessible.

If you have questions about your shipment, tracking information, delivery timeframe, or order status, our support team is available to help.

Contact Information

Loom & Harbor

17 Ledger St
Hartford, CT 06106
United States

Phone:
+1 (860) 524-7931

Email:
support@loomandharbor.com

Business Hours:
Monday – Friday, 9:00 AM – 5:00 PM (EST)